shipping & returns

SHIPPING


We ship orders within 24 hours with exception of Public Holidays & Weekends. All orders are traceable with a Tracking Number. MOO LAB uses Australia Post Parcel Post Satchels for all orders in Australia. Please allow 2-5 working days for delivery. Refer to link below for accurate delivery time. Please note that orders are dispatch from Victoria.

http://auspost.com.au/parcels-mail/delivery-areas.html

MOO LAB uses EMS for all International Orders. Please allow 5-10 working days for international deliveries.

RETURNS

We do not refund items but we do exchange. Email us at enquiry@moolab.com.au with a reason for exchange and we will advise where to mail the product. Note that the parcel remains your responsibility until it arrives to us. Proof of postage like tracking number will be useful if your parcel goes missing int he mail. We will respond when we receive your return and send out replacement within 1-2 business day. We will also need you to transfer postage fees for the exchange. Please refer to size chart carefully when purchasing an item. If you are unsure please visit our stockist.