FAQ

SIZING

Refer to Size Chart for general information on sizing. If you still have a specific question about a fit of an item or measurement guidelines, please email us at enquiry@moolab.com.au.

PLACING ORDERS

Please only click the "CHECKOUT" button once to avoid multiple authorizations.

ADDING TO ORDERS

I just placed my order, can I add another item? We dispatch orders daily. If you contact us immediately we can wait for your additional order to go through and reimburse your second shipping cost.

CANCELLING ORDERS

If you need to change or cancel your order, please contact us immediately at enquiry@moolab.com.au. We generally process orders within 24 hours, we will be unable to make any changes if contacted later.

EXCHANGE ON SALES ITEMS

Can I return items that were purchased on sale? All final sale items cannot be returned or exchanged. Refer to Size Chart thoroughly.

RETURNS

We do not refund items but we do exchange. Email us at enquiry@moolab.com.au. with a reason for exchange and we will advise where to mail the product. Note that the parcel remains your responsibility until it arrives to us. Proof of postage like tracking number will be useful if your parcel goes missing int he mail. We will respond when we receive your return and send out replacement within 1-2 business day. We will also need you to transfer postage fees for the exchange. Please refer to size chart carefully when purchasing an item. If you are unsure please visit our stockist.

WHEN WILL MY ORDER SHIP?

We ship orders within 24 hours with exception of Public Holidays & Weekends.

WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Depending on the country the taxes and duties will vary. MOO LAB cannot control and is not responsible for paying additional charges for custom clearance.

PROMO CODE

I received a Promo Code, how do I use it? When you 'Checkout' you will reach an Order Summary page, there will be a tab for you to insert the Promo Code. Enter the code and the discount will be deducted from your Order Total.